The affected party may better file a case in the concerned page provided in the Case Management categorized folio in the website- www.softsettle.com or he/she/they can send an email to support@softsettle.com detailing the subject matter to be taken as a case by Soft Settle Support or soft settle sponsored e-Resolution.

Soft Settle Support shared the subject matter with the opposite party or parties and invites them to stream of e-Resolution process. On responding favorably from the side of the opposition, Soft Settle Support may come forward with a Questionnaire comprising shared question where both parties have to answer them separately or individual questions which aims at a single individual party and respective parties are sought to answer them individually. These data would be later retrieved for generating an Agreement for which a framework has already been integrated. This Agreement would be generated in accordance with the ultimate output transpires in each round in the session.

The parties would be invited to the e-Court promoted by the Soft Settle Support to participate in e-Resolution process. The parties are directed to involve in the process in accordance with their conveniences and the process need not be synchronous. They can have an access to the e-Resolution process at any time and the process and helpline is round the clock procedure and i.e 24x7.

Once the process gets underway, disputants have three opportunities or rounds deemed to be one session to settle an issue or a claim or a problem (against which the payments have to be effected by the parties). If the session proves to be successful, automatically an Agreement gets generated incorporating the general clauses and other clauses reflecting the outcome of the e-resolution process. Parties can try as much sessions as they desire, but they are advised to seek the assistance of the Final Facilitator after three consecutive unsuccessful sessions. Final Facilitator’s decision is final and it is binding on the parties and successful Agreement to that effect would be released simultaneously along with the outcome of the e-Resolution process.

(In addition the materials (Demo-Video/PDF Manuel (PPT)etc.)would be provided in this page)